Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Solution Guarantee

  • Each ticket that you post to the customer help and support crew will be attended to within up to 60 minutes. The regular queries will be resolved asap. Nonetheless, if the service inquiry you have sent calls for the help of a capable administrator, we’ll address the ticket to him and will inform you about the delay.

  • Top quality support service
  • Top–quality Technical Support Service

  • We give you around the clock tech assistance through a lightning fast ticket solution included in your Control Panel. You’re able to contact us at any time about any of the packages that come pre–installed on your virtual server, including the selected Linux OS version, the server management panel and our custom designed Online Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Online Control Panel that comes absolutely free with your VPS provides you with an included article base. There’s an array of exhaustive how to articles and reviews and a collection of step–by–step video tutorials that display all the basic site maintenance duties. You can find them by clicking the Help or Video buttons in the upper right corner of each Control Panel section.