Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour answer guarantee with all our shared website hosting packages, which means each help request you email is going to be answered to in less than 1 hour max. Our support company members have been taught to immediately take care of any issue and to present you with prompt guidance on any problem that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is supplied by a crew of professional consultants who’re prepared to answer to your question right away. You’ll be able to speak to the tech support team by launching a customer assistance ticket from your Online Control Panel or by sending us an e–mail message. On working days, you may also call us on the telephone or use the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • VIP Luxury Websites’s Control Panel delivers a comprehensive know–how base that is built into all sections. In each section, you will find a Help press button which will load for you a list of step–by–step guides on how to utilize a specific option or carry out a selected action. Furthermore, we have made guide clips that allows you to get a better idea of the Control Panel’s interface.