Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center section built into your Online Control Panel. It features a huge knowledge base with frequently asked questions and comprehensive instructional articles contributed by our proficient help desk support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you prefer to watch how an action is implemented or how an issue is resolved, rather than just reading about it, then check out our collection of educational video tutorials. They cover various topics and will help you quickly find your way around our Online Control Panel.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7–365 customer support service and a one–hour support ticket response time guarantee. Our experienced support engineers will be available 24x7 to attend to your enquiries and to remedy any issue that you may possibly chance upon. Just send a support ticket from the Help Center section and we’ll reply to you momentarily.