Customer Support Channels
A Sixty–Minute Response Guarantee
Every assistance request you submit to us will be attended to within maximum 1 hour. If your ticket or e–mail requires additional assistance from an admin, we’ll forward it and leave a comment to let you know that your matter is being examined. If you make use of the Managed Services package, any of the services included there will be performed at a time that is convenient for you.
A First–Rate Customer Support Service
We’ll be online for you 24/7 to answer any enquiries that you may have with regard to our Online Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help with server admin tasks, you can check out our Managed Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation services
An Easy–to–Navigate Help Area
Our Online Control Panel is installed by default for every dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the help articles also video versions that demonstrate all the actions that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the Online Control Panel.