One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to get a response to an e-mail or a technical support ticket. No matter when you contact us, we’ll reply to you within maximum one hour with any technical and pre-sales enquiries that you may have. In fact, our actual reaction time almost never exceeds 20-30 minutes. As we are on duty 24-7, you’ll always get help in a timely fashion and we realize exactly how vital that is in the digital world. Soon after you contact us, we’ll respond to your inquiries. In case you encounter any technical complication, we’ll tackle it for you, or we’ll provide you with all the required information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we understand just how vital it is to get quick help, we guarantee that you’ll never have to wait around for more than 1 hour to receive an answer to any trouble ticket that you open from your semi-dedicated server CP. As a matter of fact, you’ll rarely have to wait for more than 20-30 minutes and this applies to any inquiry regardless of its nature – billing, general or technical. On top of that, our tech and client support team is available to you day and night, which implies that even if you open a ticket during official holidays, you’ll invariably obtain a fast reply, which will include the answer to an inquiry, the solution to an obstacle or the information necessary to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to spend a whole day hanging around waiting for a reply like you would with plenty of other companies.