Integrated Ticketing System in Shared Website Hosting
Our shared website hosting include an integrated trouble ticket system, which is an integral part of our custom-developed Hepsia Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same location – invoices, web files, e-mails, tickets, etc., eliminating the necessity to go through different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with several mouse clicks without ever logging out of your Control Panel. During the process, you can select a category and our system will present you with a number of educative articles, which will give you additional info and which may help you resolve any specific problem even before you submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was built with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account from one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or come across an obstacle, you can get in touch with our customer support team instantaneously without needing to sign in to some other interface. You can browse through your files or check different settings in your account while submitting a new ticket or reading the answer to an older one. If you have plenty of tickets and you’d like to find a given one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in no more than an hour regardless of the nature of your question or issue.