A ticketing system is the most widespread communication medium that hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to solve an issue that takes a certain period of time to investigate or that has to be forwarded to an administrator. Thus, all comments contributed by either party will be stored in one location in the event that somebody else wants to work on the problem at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts to complete a particular operation or to get in touch with the company’s support staff. In case you’d like to administer a handful of domain names and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Additionally, it could take significant time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting include an integrated trouble ticket system, which is an integral part of our custom-developed Hepsia Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same location – invoices, web files, e-mails, tickets, etc., eliminating the necessity to go through different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with several mouse clicks without ever logging out of your Control Panel. During the process, you can select a category and our system will present you with a number of educative articles, which will give you additional info and which may help you resolve any specific problem even before you submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was built with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account from one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or come across an obstacle, you can get in touch with our customer support team instantaneously without needing to sign in to some other interface. You can browse through your files or check different settings in your account while submitting a new ticket or reading the answer to an older one. If you have plenty of tickets and you’d like to find a given one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in no more than an hour regardless of the nature of your question or issue.