24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 customer, billing and technical support for our shared website hosting. Even if you are not our customer yet and you have some questions, we can give you a hand without delay and provide you with the necessary information, to give you a choice to make an informed decision when you acquire a new hosting account. We're available twenty-four seven, including holidays and weekends, and we supply various means of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers around the world, therefore you'll be able to call the one that is closer to you. The maximum response time for your emails and the tickets is one hour. The actual response time is no more than 15-20 min, so you can forget about waiting for a few days to receive assistance for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you purchase a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and basic questions. Our representatives can help you select the right plan or provide you with info about our servers, in order to confirm if the system requirements for your sites are met. If you are an active customer, you can also contact us through email or through our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We warrant that whenever you employ these two ways of correspondence, you'll get an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you'll be able to compare the response time because it usually takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you are an active customer and you require help with a technical issue that requires longer time to investigate or resolve, you are able to open a ticket from your billing account or you will be able to send an e-mail message and we'll take care of the problem and send you a reply within 1 hour. The answer time is warranted 24/7, including holidays and weekends, but for the majority of issues it takes a maximum of 30 mins to receive assistance. The support service covers the VPS and all the pre-installed software it features, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will take advantage of timely support when you purchase a dedicated server through our company. Our customer and technical support teams are available 24/7/365, as a result any time you open a support ticket through your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you'll receive a reply within the hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs more time to be solved or when it should be forwarded to our administrators, as it's far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.